When a disaster takes place a homeowner who has sustained damages to his residence needs immediate relief and assistance. The prime requirement at such times is for him to seek accommodation commensurate with his lifestyle. Insurance companies usually work through adjusters and claim inspectors once they receive intimation from the insured in a long drawn process. Express Hotel cuts through the red tape by working alongside insurers to provide immediate succor to those affected by fire or flood that has damaged their homes. Their path-breaking ALE insurance housing scheme relies as much on human assistance as it does on technology.
Technology: Express Hotel Housing uses advanced SMS technology that keeps communication lines alive when traditional land lines and other means are affected by natural disasters. This technology works in conjunction with insurance databases covering complete details of the insured in addition to maintaining information about alternate accommodation that can be quickly accessed in the event of need.
The human approach: At a time when disaster strikes it is not quite appropriate to follow procedures or invoke clauses and stipulations. The first priority is to get in touch with the insured and provide them the vital support in their hour of need. Express Hotel works within the stipulations of insurance policy clauses but short-circuits lengthy processes because they firmly believe delay is a form of denial.
The ALE insurance housing scheme: The ALE insurance housing scheme from Express Hotel is something that was dreamt about by homeowners but one that is now a reality. Within fifteen minutes of receiving a call from the insured the team members of Express Hotel open up channels of communication and action using their technological expertise and humane approach. In such situations a homeowner may be justified in thinking that he has no alternatives but to put up in any type of accommodation that is available. He would be surprised to know this is not the case. Express Hotel offer him a choice of accommodations ranging from a bare house of the appropriate size to suit his family, one that he can move into immediately. Should he require furnishings and accessories, these take only a couple of days. Another option under the ALE insurance housing scheme is that such affected home owners can select hotel accommodation with a kitchen to facilitate cooking. Express Hotel staff takes care of all related formalities and documentation as well as providing assistance as may be required by the insured. If a family has pets, they are provided pet-friendly accommodation. All these caring services come with a smile designed to bring back cheer into their lives. In the background Express Hotel staff takes care of initiating action with insurance companies to start repairs to affected property, including utility and related matters. The insured does not pay a cent out of his pocket. He only signs and Express Hotel bills the insurance company.
By serving as the vital bridge that provides a lifeline, Express Hotel makes life easy for the home owner and gives him total satisfaction while safeguarding interests of the insurance company.
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